Returns & Exchanges

At Spade, we stand by the quality of our high-performance electronics and offer a 30-day return window for all products in original condition. If your tech doesn't meet your expectations, we provide a seamless exchange or refund process to ensure your total satisfaction.

Return Process

• 1.
  Initiate Your Request

  Log into your Spade account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Securely pack the electronic item in its original box with all included accessories, manuals, and cables to ensure a full refund and prevent transit damage.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old shipping barcodes are covered.

• 4.
  Technical Inspection & Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 5-7 business days to your original payment method.